{"id":19,"date":"2025-12-10T08:02:10","date_gmt":"2025-12-10T07:02:10","guid":{"rendered":"https:\/\/bricks2-tw4.local\/?page_id=19"},"modified":"2026-10-06T23:17:19","modified_gmt":"2026-10-06T21:17:19","slug":"civitphone","status":"publish","type":"page","link":"https:\/\/www.civitphone.com\/en\/","title":{"rendered":"CivitPhone"},"content":{"rendered":"

Telephony AI for municipalities 24\/7 <\/h2>\n\n

CivitPhone handles calls, resolves queries, performs administrative tasks, and transfers them to the appropriate department using artificial intelligence-powered voice agents.<\/h1>\n\n
Request a demo<\/a><\/div><\/div>\n\n
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Voice agents with AI for municipalities and public administration<\/h2>\n\n
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\n CivitPhone allows municipalities to incorporate voice agents with artificial intelligence to answer citizen calls in a natural, immediate, and available way 24 hours a day.\n <\/p>\n\n

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Natural attention<\/h3>\n

The citizen explains directly what they need, without menus or complex options.<\/p>\n <\/div>\n\n

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Consultations and procedures<\/h3>\n

Resolves queries regarding procedures, schedules, municipal services, taxes, the population register, pre-appointment, or the collection of household items.<\/p>\n <\/div>\n\n

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Municipal integration<\/h3>\n

Obtain updated information, make arrangements, and transfer calls without replacing the existing infrastructure.<\/p>\n <\/div>\n\n

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More efficiency<\/h3>\n

It reduces waiting times, improves accessibility, and automates repetitive tasks so that municipal staff can focus on what is important.<\/p>\n <\/div>\n <\/div>\n\n

\n In addition to answering calls, CivitPhone allows the\n automation of citizen service<\/a>\n through integrations with appointments, incidents and other municipal services.\n <\/div>\n<\/div>\n\n

CivitPhone is the conversational AI platform designed for municipalities.<\/h2>\n\nIt allows for providing telephone service to citizens 24 hours a day, 7 days a week, responding to calls naturally, without waiting in queues.\n\n

With CivitPhone, any municipality can modernize its 010 line or customer service offices.<\/h3>\n\n
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More consultations, with less effort<\/h3>\n\n
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In any local language<\/h3>\n\n
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At any time<\/h3>\n\n
Test call<\/a><\/div><\/div>\n\n

A vocation of service<\/h2>\n\n
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We democratize quality citizen service<\/h3>\n\n

Schedule a visit to your City Hall; we will explain how CivitPhone can transform your relationship with the public.<\/h3>\n\n
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Available 24\/7<\/h2>\n\n
+info<\/a><\/div><\/div>\n\n

It never communicates or closes:
Neighbors get answers at any time<\/h3>\n\n
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Without waiting<\/h2>\n\n

Immediate response:
Eliminates phone queues and reduces the volume of missed calls during peak hours<\/h3>\n\n
+info<\/a><\/div><\/div>\n\n
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AI at the service of the public<\/h2>\n\n

It answers frequently asked questions, provides information about procedures, and can even manage appointments, all with natural speech.<\/h3>\n\n
+info<\/a><\/div><\/div>\n\n
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Quick start-up<\/h2>\n\n

With initial setup and a pre-trained bot. In a few weeks the service will be up and running<\/h3>\n\n
+info<\/a><\/div><\/div>\n\n
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Analysis panel<\/h2>\n\n

Centralized panel for the city hall with detailed statistics and comprehensive analysis of all citizen inquiries<\/h3>\n\n
+info<\/a><\/div><\/div>\n\n
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For the public administration<\/h2>\n\n

The data allow identifying citizens' concerns, and mediating efficiency and satisfaction<\/h3>\n\n
+info<\/a><\/div><\/div>\n\n
\"Proyecto<\/figure>\n\n
Project co-financed by the Institut Valenci\u00e0 de Finances within the Valencian Community FEDER 2021-2027 Program<\/h6>\n\n
Project co-funded by ENISA<\/h6>\n\n
\"Proyecto<\/figure>","protected":false},"excerpt":{"rendered":"

IA telef\u00f3nica para ayuntamientos 24\/7  CivitPhone atiende llamadas, resuelve consultas, realiza gestiones y transfiere al departamento adecuado mediante agentes de voz con inteligencia artificial Agentes de voz con IA para ayuntamientos y Administraci\u00f3n P\u00fablica CivitPhone permite a los ayuntamientos incorporar agentes de voz con inteligencia artificial para atender llamadas de ciudadanos de forma natural, inmediata […]<\/p>\n","protected":false},"author":3,"featured_media":121,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":100,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":755,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages\/19\/revisions\/755"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/media\/121"}],"wp:attachment":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}