{"id":85,"date":"2025-12-30T10:02:12","date_gmt":"2025-12-30T09:02:12","guid":{"rendered":"https:\/\/civit.trellatestudio.es\/?page_id=85"},"modified":"2026-01-19T10:26:58","modified_gmt":"2026-01-19T09:26:58","slug":"ventajas","status":"publish","type":"page","link":"https:\/\/www.civitphone.com\/en\/ventajas\/","title":{"rendered":"Advantages"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Transforming citizen attention<\/h1>\n\n<h3 class=\"wp-block-heading\">From saturation to 24\/7 availability and digital inclusion<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1189\" height=\"625\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/servicio-telefonico.webp\" alt class=\"wp-image-168\" srcset=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/servicio-telefonico.webp 1189w, https:\/\/www.civitphone.com\/wp-content\/uploads\/servicio-telefonico-768x404.webp 768w\" sizes=\"auto, (max-width: 1189px) 100vw, 1189px\" \/><\/figure>\n\n<h2 class=\"has-text-align-center wp-block-heading\">CivitPhone guarantees an efficient, accessible telephone service with detailed data<\/h2>\n\n<h3 class=\"wp-block-heading\">Designed for the public sector<\/h3>\n\n<h3 class=\"has-text-align-center wp-block-heading\">Get to know the administrative language and the real needs of a municipality.<\/h3>\n\n<!-- wp:Array \/-->\n\n<!-- wp:Array \/-->\n\n<!-- wp:Array \/-->\n\n<!-- wp:Array \/-->\n\n<h2 class=\"wp-block-heading\">For citizenship<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>It never communicates or closes:<br><\/strong>Neighbors get answers at any time.<\/p>\n<p><strong>It's not just a responder<br><\/strong>It is a smart assistant capable of understanding questions in natural language and responding with up-to-date information from the municipality.<\/p>\n<p>He attends to both <strong>General consultations<\/strong> (hours, common procedures) as <strong>customized<\/strong> (status of an case file, a pending appointment)<\/p>\n<p><span style=\"font-weight: 400;\"><strong>Provides information about municipal services:<br><\/strong>local news, events, registration deadlines, etc.<br><\/span><\/p>\n<p><strong>It identifies the citizen<\/strong> (You can request a DNI or other verification data) and offers personalized responses based on your profile (for example, informing you about the status of your pending procedures).<\/p>\n<p><strong>No need for apps or internet on the part of the user<\/strong>: <br>Even people who are not accustomed to technology can get immediate help.<\/p>\n<p><strong>It allows for simple voice-based operations<\/strong>:<br>It can register requests, schedule appointments (e.g., for the registry office or the doctor), and provide reference numbers.*<\/p>\n<p><small>(*) Some functionalities such as scheduling appointments or consulting personal records may require advanced integrations or authentication, implemented in later phases.)<\/small><\/p>\n\n<figure class=\"wp-block-video\"><video height=\"1280\" style=\"aspect-ratio: 720 \/ 1280;\" width=\"720\" autoplay loop src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/ciudadania.mp4\"><\/video><\/figure>\n\n<h2 class=\"wp-block-heading\">For the ruling team<\/h2>\n\n<p class=\"wp-block-paragraph\">CivitPhone not only answers calls, but also functions as a <strong>Management tool.<\/strong><\/p>\n<p><strong>Provides a central dashboard<\/strong> where calls received, their transcripts and metrics can be viewed in real time<\/p>\n<p><strong>Queries are classified automatically<\/strong> by topics, areas, and even the sentiment or tone is detected (if people are dissatisfied, confused, etc.)<\/p>\n<p><strong>Identifies recurring problems:<br \/><\/strong>Patterns can be detected (e.g., many calls about public lighting in a certain neighborhood), which serves as an early warning for the City Council.<\/p>\n<p><strong>It allows a hybrid flow between a bot and a human agent:<br \/><\/strong>CivitPhone resolves many issues autonomously, but if it detects that a query requires human intervention, it routes the call to an available municipal agent, also transferring the context (a summary of the conversation).<\/p>\n\n<figure class=\"wp-block-video\"><video height=\"1280\" style=\"aspect-ratio: 720 \/ 1280;\" width=\"720\" autoplay loop src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/gobierno.mp4\"><\/video><\/figure>\n\n<h2 class=\"wp-block-heading\">For citizenship<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>It never communicates or closes:<br><\/strong>Neighbors get answers at any time.<\/p>\n<p><strong>It's not just a responder<br><\/strong>It is a smart assistant capable of understanding questions in natural language and responding with up-to-date information from the municipality.<\/p>\n<p>He attends to both <strong>General consultations<\/strong> (hours, common procedures) as <strong>customized<\/strong> (status of an case file, a pending appointment)<\/p>\n<p><span style=\"font-weight: 400;\"><strong>Provides information about municipal services:<br><\/strong>local news, events, registration deadlines, etc.<br><\/span><\/p>\n<p><strong>It identifies the citizen<\/strong> (You can request a DNI or other verification data) and offers personalized responses based on your profile (for example, informing you about the status of your pending procedures).<\/p>\n<p><strong>No need for apps or internet on the part of the user<\/strong>: <br>Even people who are not accustomed to technology can get immediate help.<\/p>\n<p><strong>It allows for simple voice-based operations<\/strong>:<br>It can register requests, schedule appointments (e.g., for the registry office or the doctor), and provide reference numbers.*<\/p>\n<p><small>(*) Some functionalities such as scheduling appointments or consulting personal records may require advanced integrations or authentication, implemented in later phases.)<\/small><\/p>\n\n<figure class=\"wp-block-video\"><video height=\"1280\" style=\"aspect-ratio: 720 \/ 1280;\" width=\"720\" autoplay loop src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/ciudadania.mp4\"><\/video><\/figure>\n\n<h2 class=\"wp-block-heading\">For the ruling team<\/h2>\n\n<p class=\"wp-block-paragraph\">CivitPhone not only answers calls, but also functions as a <strong>Management tool.<\/strong><\/p>\n<p><strong>Provides a central dashboard<\/strong> where calls received, their transcripts and metrics can be viewed in real time<\/p>\n<p><strong>Queries are classified automatically<\/strong> by topics, areas, and even the sentiment or tone is detected (if people are dissatisfied, confused, etc.)<\/p>\n<p><strong>Identifies recurring problems:<br \/><\/strong>Patterns can be detected (e.g., many calls about public lighting in a certain neighborhood), which serves as an early warning for the City Council.<\/p>\n<p><strong>It allows a hybrid flow between a bot and a human agent:<br \/><\/strong>CivitPhone resolves many issues autonomously, but if it detects that a query requires human intervention, it routes the call to an available municipal agent, also transferring the context (a summary of the conversation).<\/p>\n\n<figure class=\"wp-block-video\"><video height=\"1280\" style=\"aspect-ratio: 720 \/ 1280;\" width=\"720\" autoplay loop src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/gobierno.mp4\"><\/video><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/civit-phone-ventajas.webp\" alt class=\"wp-image-532\"><\/figure>","protected":false},"excerpt":{"rendered":"<p>Transformando la atenci\u00f3n ciudadana De la saturaci\u00f3n a la disponibilidad 24\/7 y la inclusi\u00f3n digital CivitPhone garantiza un servicio telef\u00f3nico eficiente, accesible y con datos detallados Dise\u00f1ado para la administraci\u00f3n p\u00fablica Conoce el lenguaje administrativo y las necesidades reales de un ayuntamiento. Para la ciudadan\u00eda Nunca comunica ni cierra:Los vecinos obtienen respuestas en cualquier momento. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-85","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages\/85","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/comments?post=85"}],"version-history":[{"count":98,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages\/85\/revisions"}],"predecessor-version":[{"id":597,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages\/85\/revisions\/597"}],"wp:attachment":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/media?parent=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}