{"id":91,"date":"2025-12-30T10:02:26","date_gmt":"2025-12-30T09:02:26","guid":{"rendered":"https:\/\/civit.trellatestudio.es\/?page_id=91"},"modified":"2026-01-19T10:26:15","modified_gmt":"2026-01-19T09:26:15","slug":"como-funciona","status":"publish","type":"page","link":"https:\/\/www.civitphone.com\/en\/como-funciona\/","title":{"rendered":"How it works"},"content":{"rendered":"<h1 class=\"has-text-align-center wp-block-heading\">Simple implementation,<br>ready to use<\/h1>\n\n<h2 class=\"has-text-align-center wp-block-heading\">How the plug and play process works in 3 steps:<\/h2>\n\n<p class=\"wp-block-paragraph\">1<\/p>\n\n<h2 class=\"has-text-align-center wp-block-heading\">High and<br>Personalization<\/h2>\n\n<p class=\"wp-block-paragraph\">Pre-trained base bot with general knowledge + specific information about the city council (services, fees, directories\u2026)<\/p>\n\n<p class=\"wp-block-paragraph\">3<\/p>\n\n<h2 class=\"has-text-align-center wp-block-heading\">White March<br><span style=\"font-weight: normal\">(2 weeks)<\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">The bot answers real calls under the supervision of the CivitPhone team, which monitors and reviews the conversations and adjusts the system.<\/p>\n\n<p class=\"wp-block-paragraph\">2<\/p>\n\n<h2 class=\"has-text-align-center wp-block-heading\">Training<br><span style=\"font-weight: normal\">(3-4 weeks)<\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">The CivitPhone team adjusts and trains the AI model with the specific data of the municipality, including accent if required.<\/p>\n\n<h3 class=\"wp-block-heading\">At 8 weeks, CivitPhone is 100% in production for the municipality and the city hall has continuous support<\/h3>\n\n<h3 class=\"has-text-align-center wp-block-heading\">Schedule a visit to your City Hall; we will explain how CivitPhone can transform your relationship with the public.<\/h3>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link\">Schedule a demo<\/a><\/div><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"380\" height=\"403\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/pareja.webp\" alt class=\"wp-image-339\"><\/figure>\n\n<h3 class=\"wp-block-heading\">Use cases<\/h3>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link\">Test call<\/a><\/div><\/div>\n\n<h2 class=\"wp-block-heading\">Municipio peque\u00f1o <span style=\"font-weight: normal\">(&lt;20,000 inhabitants)<\/span><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>Need<\/strong>:<br \/>Atender llamadas fuera del horario sin personal de guardia, y automatizar preguntas frecuentes (basura, empadronamientos, citas previas&#8230;) para no sobrecargar a la peque\u00f1a plantilla.<\/p>\n<p><strong> Soluci\u00f3n con CivitPhone<\/strong>:<br \/>Ofrece cobertura 24\/7 sin aumentar la plantilla. Responde autom\u00e1ticamente las FAQs m\u00e1s comunes y solo deriva al personal las llamadas realmente complejas o urgentes. Proporciona informes mensuales simples para Alcald\u00eda con m\u00e9tricas de las consultas atendidas, evidenciando la mejora del servicio.<\/p>\n<p><strong>Indicadores t\u00edpicos:<br \/><\/strong>~55% menos llamadas perdidas (al haber atenci\u00f3n fuera de hora), \u00edndice de satisfacci\u00f3n ciudadana (NPS) mejorando en +18 puntos, coste por consulta reducido frente al modelo tradicional.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/municipio-peq.webp\" alt class=\"wp-image-334\"><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"51\" height=\"51\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/municipio-mediano.webp\" alt class=\"wp-image-333\"><\/figure>\n\n<h2 class=\"wp-block-heading\">Medium-sized municipality <span style=\"font-weight: normal\">(20k-100k inhabitants)<\/span><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>Need<\/strong>:<br \/>Descongestionar las puntas de llamadas del 010 (p.ej. campa\u00f1as de impuestos, matriculaci\u00f3n colegio), mejorar la capacidad de respuesta en esas \u00e9pocas, y obtener datos para mejorar servicios.<\/p>\n<p><strong> Soluci\u00f3n con CivitPhone<\/strong>:<br \/>Atiende en paralelo picos de llamadas, reduciendo tiempos de espera en horas punta. Canaliza tr\u00e1mites: el bot puede iniciar procesos (por ej. toma datos para un tr\u00e1mite y los env\u00eda al \u00e1rea correspondiente). Se ofrece un dashboard donde analizar los temas preguntados y el sentimiento de los ciudadanos, lo que ayuda a las \u00e1reas a priorizar mejoras o campa\u00f1as informativas. Adem\u00e1s, se establecen flujos h\u00edbridos bot-agente.<\/p>\n<p><strong>Indicadores t\u00edpicos:<br \/><\/strong>~30% reducci\u00f3n en el Tiempo Medio de Espera (TME) en centralita, 35\u201350% de consultas resueltas en autoservicio sin intervenci\u00f3n humana, y detecci\u00f3n temprana de demandas emergentes (tendencias en preguntas) gracias a la anal\u00edtica incorporada.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"73\" height=\"73\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/gran-ciudad.webp\" alt class=\"wp-image-332\"><\/figure>\n\n<h2 class=\"wp-block-heading\">Great city <span style=\"font-weight: normal\">(population &gt; 100k)<\/span><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>Need:<br \/><\/strong>Ofrecer atenci\u00f3n multicanal coherente (tel\u00e9fono, WhatsApp, asistentes voz), manejar volumen alto de consultas manteniendo calidad, e integrar la soluci\u00f3n con sistemas propios sin interrupci\u00f3n de servicio.<\/p>\n<p><strong>Soluci\u00f3n con CivitPhone:<br \/><\/strong>Soluci\u00f3n multicanal \u2013 tel\u00e9fono, WhatsApp o altavoces inteligentes, asegurando una experiencia unificada. Variaciones ling\u00fc\u00edsticas locales (idioma cooficial o terminolog\u00eda municipal espec\u00edfica). Convive con sistemas existentes: se integra v\u00eda APIs o intercambios de datos para obtener o registrar informaci\u00f3n, sin reemplazar sistemas ya en uso. Alertas inteligentes y KPIs avanzados para la toma de decisiones en Alcald\u00eda (por ejemplo, alertas si sube mucho las consultas sobre un tema cr\u00edtico).<\/p>\n<p><strong>Indicadores t\u00edpicos:<br \/><\/strong>~20% reducci\u00f3n en el tiempo promedio de resoluci\u00f3n de llamadas al automatizar parte de las conversaciones, 100% de cobertura 24\/7 en servicios informativos, y mejora notable de la satisfacci\u00f3n ciudadana en encuestas posteriores.<\/p>\n\n<h2 class=\"wp-block-heading\">CivitPhone, in numbers<\/h2>\n\n<h4 class=\"has-text-align-center wp-block-heading\">Continued coverage of citizen services<\/h4>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"36\" height=\"27\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/check-atencion.webp\" alt class=\"wp-image-331\"><\/figure>\n\n<h3 class=\"wp-block-heading\">Attention<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"31\" height=\"32\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/autoservicio.webp\" alt class=\"wp-image-330\"><\/figure>\n\n<h3 class=\"wp-block-heading\">Self-service<\/h3>\n\n<h4 class=\"has-text-align-center wp-block-heading\">Self-service in FAQs, questions solved without human intervention<\/h4>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"31\" height=\"32\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/perdidas.webp\" alt class=\"wp-image-335\"><\/figure>\n\n<h3 class=\"wp-block-heading\">Missed calls<\/h3>\n\n<h4 class=\"has-text-align-center wp-block-heading\">Reduction in calls that previously went unanswered<\/h4>\n\n<h2 class=\"wp-block-heading\">FAQs<\/h2>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link\">All the frequently asked questions about CivitPhone<\/a><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Implementaci\u00f3n sencilla,listo para usar Como funciona el proceso plug and play en 3 pasos: 1 Alta ypersonalizaci\u00f3n Bot base pre-entrenado con conocimientos geenrales + info espec\u00edfica del ayuntamiento (servicios, honorarios, directorios&#8230;) 3 Marcha blanca(2 semanas) El bot atiende llamadas reales bajo supervisi\u00f3n del equipo de CivitPhone, que monitoriza y revisa las conversaciones y ajusta el [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":339,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-91","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages\/91","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/comments?post=91"}],"version-history":[{"count":95,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages\/91\/revisions"}],"predecessor-version":[{"id":596,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/pages\/91\/revisions\/596"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/media\/339"}],"wp:attachment":[{"href":"https:\/\/www.civitphone.com\/en\/wp-json\/wp\/v2\/media?parent=91"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}