{"id":19,"date":"2025-12-10T08:02:10","date_gmt":"2025-12-10T07:02:10","guid":{"rendered":"https:\/\/bricks2-tw4.local\/?page_id=19"},"modified":"2026-10-06T23:17:19","modified_gmt":"2026-10-06T21:17:19","slug":"civitphone","status":"publish","type":"page","link":"https:\/\/www.civitphone.com\/fr\/","title":{"rendered":"CivitPhone"},"content":{"rendered":"<h2 class=\"wp-block-heading\">IA t\u00e9l\u00e9phonique pour les municipalit\u00e9s 24\/7&nbsp;<\/h2>\n\n<h1 class=\"has-text-align-center wp-block-heading\">CivitPhone r\u00e9pond aux appels, r\u00e9sout les questions, effectue des d\u00e9marches et transf\u00e8re les demandes au d\u00e9partement appropri\u00e9 gr\u00e2ce \u00e0 des agents vocaux dot\u00e9s d'intelligence artificielle.<\/h1>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link\">Demandez une d\u00e9mo<\/a><\/div><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"460\" height=\"460\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/civitphone.webp\" alt class=\"wp-image-159\"><\/figure>\n\n<h2 class=\"has-text-align-center wp-block-heading\">Agents vocaux avec IA pour les municipalit\u00e9s et l'administration publique<\/h2>\n\n<div class=\"home-voice-block\">\n\n  <p class=\"home-voice-intro wp-block-paragraph\">\n    CivitPhone permet aux municipalit\u00e9s d\u2019int\u00e9grer des agents vocaux avec intelligence artificielle pour r\u00e9pondre aux appels des citoyens de mani\u00e8re naturelle, imm\u00e9diate et disponible 24 heures sur 24.\n  <\/p>\n\n  <div class=\"home-voice-grid\">\n    <div class=\"home-voice-item\">\n      <h3>Attention naturelle<\/h3>\n      <p>Le citoyen explique directement ce dont il a besoin, sans menus ni options compliqu\u00e9es.<\/p>\n    <\/div>\n\n    <div class=\"home-voice-item\">\n      <h3>Consultations et d\u00e9marches<\/h3>\n      <p>R\u00e9solvez vos questions concernant les proc\u00e9dures, les horaires, les services municipaux, les imp\u00f4ts, le registre des personnes, les rendez-vous pr\u00e9alables ou la collecte des objets m\u00e9nagers.<\/p>\n    <\/div>\n\n    <div class=\"home-voice-item\">\n      <h3>Int\u00e9gration municipale<\/h3>\n      <p>Obtient des informations actualis\u00e9es, effectue des d\u00e9marches et transf\u00e8re des appels sans remplacer l\u2019infrastructure existante.<\/p>\n    <\/div>\n\n    <div class=\"home-voice-item\">\n      <h3>Plus d'efficacit\u00e9<\/h3>\n      <p>Il r\u00e9duit les temps d\u2019attente, am\u00e9liore l\u2019accessibilit\u00e9 et automatise les t\u00e2ches r\u00e9p\u00e9titives, afin que le personnel municipal puisse se concentrer sur ce qui compte vraiment.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"home-voice-highlight\">\n    Outre la prise de rendez-vous, CivitPhone permet\n    <a href=\"\/fr\/automatizacion-atencion-ciudadana\/\">Automatisation de l'accueil des citoyens<\/a>\n    par des int\u00e9grations avec des rendez-vous pr\u00e9alables, des incidents et d'autres services municipaux.\n  <\/div>\n<\/div>\n\n<h2 class=\"has-text-align-center wp-block-heading\">CivitPhone est la plateforme d'IA conversationnelle vocale con\u00e7ue pour les municipalit\u00e9s.<\/h2>\n\nIl permet d\u2019offrir une assistance t\u00e9l\u00e9phonique au citoyen 24 heures sur 24, 7 jours sur 7, en r\u00e9pondant aux appels de mani\u00e8re naturelle, sans queues d\u2019attente.\n\n<h3 class=\"has-text-align-center wp-block-heading\">Avec CivitPhone, tout municipalit\u00e9 peut moderniser sa ligne 010 ou ses bureaux d\u2019accueil.<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/goals_200.gif\" alt class=\"wp-image-447\"><\/figure>\n\n<h3 class=\"wp-block-heading\">Plus de consultations, avec moins d'efforts<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/speaking_200.gif\" alt class=\"wp-image-449\"><\/figure>\n\n<h3 class=\"wp-block-heading\">Dans n'importe quel langage local<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/refresh_200.gif\" alt class=\"wp-image-448\"><\/figure>\n\n<h3 class=\"wp-block-heading\">\u00c0 tout moment<\/h3>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link\">Test call<\/a><\/div><\/div>\n\n<h2 class=\"has-text-align-center wp-block-heading\">D\u00e9claration de mission de service<\/h2>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"442\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/democratizamos-civitphone.webp\" alt class=\"wp-image-398\"><\/figure>\n\n<h3 class=\"has-text-align-center wp-block-heading\">Nous d\u00e9mocratisons l'acc\u00e8s \u00e0 une attention de qualit\u00e9<\/h3>\n\n<h3 class=\"has-text-align-center wp-block-heading\">Organisez une visite dans votre mairie ; nous vous expliquerons comment CivitPhone peut transformer votre relation avec la population.<\/h3>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n<h2 class=\"wp-block-heading\">Disponible 24\/7<\/h2>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link\">+info<\/a><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Il ne communique ni ne ferme jamais :<br>Les voisins obtiennent des r\u00e9ponses \u00e0 tout moment<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"273\" height=\"263\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/24-7.webp\" alt class=\"wp-image-160\"><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/anagrama.webp\" alt class=\"wp-image-71\"><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"273\" height=\"261\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/sin-esperas.webp\" alt class=\"wp-image-151\"><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/anagrama.webp\" alt class=\"wp-image-71\"><\/figure>\n\n<h2 class=\"wp-block-heading\">Sans attentes<\/h2>\n\n<h3 class=\"wp-block-heading\">R\u00e9ponse imm\u00e9diate :<br>\u00e9limine les files t\u00e9l\u00e9phoniques et r\u00e9duit le volume des appels perdus lors des heures de pointe<\/h3>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link\">+info<\/a><\/div><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"273\" height=\"261\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/IA-servicio.webp\" alt class=\"wp-image-148\"><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/anagrama.webp\" alt class=\"wp-image-71\"><\/figure>\n\n<h2 class=\"wp-block-heading\">IA au service public<\/h2>\n\n<h3 class=\"wp-block-heading\">Il r\u00e9pond aux questions fr\u00e9quentes, informe sur les d\u00e9marches \u00e0 effectuer et peut m\u00eame g\u00e9rer les rendez-vous, tout cela en utilisant la voix naturelle.<\/h3>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link\">+info<\/a><\/div><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"273\" height=\"261\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/puesta-marcha.webp\" alt class=\"wp-image-150\"><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/anagrama.webp\" alt class=\"wp-image-71\"><\/figure>\n\n<h2 class=\"wp-block-heading\">D\u00e9ploiement rapide<\/h2>\n\n<h3 class=\"wp-block-heading\">Avec un setup initial et un bot de base pr\u00e9-entra\u00een\u00e9. Dans quelques semaines, le service sera op\u00e9rationnel.<\/h3>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link\">+info<\/a><\/div><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"273\" height=\"261\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/panel-analisis.webp\" alt class=\"wp-image-149\"><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/anagrama.webp\" alt class=\"wp-image-71\"><\/figure>\n\n<h2 class=\"wp-block-heading\">Panneau d'analyse<\/h2>\n\n<h3 class=\"wp-block-heading\">Panneau centralis\u00e9 pour le conseil municipal avec des statistiques d\u00e9taill\u00e9es et des analyses exhaustives de toutes les demandes de renseignements des citoyens<\/h3>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link\">+info<\/a><\/div><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"273\" height=\"261\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/admin-publica.webp\" alt class=\"wp-image-147\"><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/anagrama.webp\" alt class=\"wp-image-71\"><\/figure>\n\n<h2 class=\"wp-block-heading\">Pour l'administration publique<\/h2>\n\n<h3 class=\"wp-block-heading\">Les donn\u00e9es permettent d\u2019identifier les pr\u00e9occupations de la population et de contribuer \u00e0 l\u2019efficacit\u00e9 et \u00e0 la satisfaction.<\/h3>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link\">+info<\/a><\/div><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1205\" height=\"193\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/IVF.png\" alt=\"Proyecto financiado por el IVF\" class=\"wp-image-661\" srcset=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/IVF.png 1205w, https:\/\/www.civitphone.com\/wp-content\/uploads\/IVF-768x123.png 768w\" sizes=\"auto, (max-width: 1205px) 100vw, 1205px\" \/><\/figure>\n\n<h6 class=\"has-text-align-center wp-block-heading\">Projet cofinanc\u00e9 par l'Institut Valenci\u00e0 de Finances dans le cadre du Programme Communaut\u00e9 Valencienne FEDER 2021-2027<\/h6>\n\n<h6 class=\"has-text-align-center wp-block-heading\">Projet cofinanc\u00e9 par ENISA<\/h6>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"397\" src=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/Logo-ENISA-Startups-y-Pymes-scaled.jpg\" alt=\"Proyecto financiado por el IVF\" class=\"wp-image-737\" srcset=\"https:\/\/www.civitphone.com\/wp-content\/uploads\/Logo-ENISA-Startups-y-Pymes-scaled.jpg 2560w, https:\/\/www.civitphone.com\/wp-content\/uploads\/Logo-ENISA-Startups-y-Pymes-768x119.jpg 768w, https:\/\/www.civitphone.com\/wp-content\/uploads\/Logo-ENISA-Startups-y-Pymes-1536x238.jpg 1536w, https:\/\/www.civitphone.com\/wp-content\/uploads\/Logo-ENISA-Startups-y-Pymes-2048x318.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>IA telef\u00f3nica para ayuntamientos 24\/7&nbsp; CivitPhone atiende llamadas, resuelve consultas, realiza gestiones y transfiere al departamento adecuado mediante agentes de voz con inteligencia artificial Agentes de voz con IA para ayuntamientos y Administraci\u00f3n P\u00fablica CivitPhone permite a los ayuntamientos incorporar agentes de voz con inteligencia artificial para atender llamadas de ciudadanos de forma natural, inmediata [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":121,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.civitphone.com\/fr\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.civitphone.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.civitphone.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.civitphone.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.civitphone.com\/fr\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":100,"href":"https:\/\/www.civitphone.com\/fr\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":755,"href":"https:\/\/www.civitphone.com\/fr\/wp-json\/wp\/v2\/pages\/19\/revisions\/755"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.civitphone.com\/fr\/wp-json\/wp\/v2\/media\/121"}],"wp:attachment":[{"href":"https:\/\/www.civitphone.com\/fr\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}