Transforming citizen attention
From saturation to 24/7 availability and digital inclusion
CivitPhone guarantees an efficient, accessible telephone service with detailed data
Designed for the public sector
Get to know the administrative language and the real needs of a municipality.
Specialization in telephony, which remains the most used by key population groups
The platform is ready for other channels: WhatsApp, voice assistants (like Alexa/Google), or web chatbots
Real-time analytics: with intelligent alerts and automated reporting
Municipal terminology and local expressions. Dialectal and co-official variants (Valencian, Galician, Basque…) and idiomatic expressions, names of local places, etc.
For citizenship
It never communicates or closes:
Neighbors get answers at any time.
It's not just a responder
It is a smart assistant capable of understanding questions in natural language and responding with up-to-date information from the municipality.
He attends to both General consultations (hours, common procedures) as customized (status of an case file, a pending appointment)
Provides information about municipal services:
local news, events, registration deadlines, etc.
It identifies the citizen (You can request a DNI or other verification data) and offers personalized responses based on your profile (for example, informing you about the status of your pending procedures).
No need for apps or internet on the part of the user:
Even people who are not accustomed to technology can get immediate help.
It allows for simple voice-based operations:
It can register requests, schedule appointments (e.g., for the registry office or the doctor), and provide reference numbers.*
(*) Some functionalities such as scheduling appointments or consulting personal records may require advanced integrations or authentication, implemented in later phases.)
For the ruling team
CivitPhone not only answers calls, but also functions as a Management tool.
Provides a central dashboard where calls received, their transcripts and metrics can be viewed in real time
Queries are classified automatically by topics, areas, and even the sentiment or tone is detected (if people are dissatisfied, confused, etc.)
Identifies recurring problems:
Patterns can be detected (e.g., many calls about public lighting in a certain neighborhood), which serves as an early warning for the City Council.
It allows a hybrid flow between a bot and a human agent:
CivitPhone resolves many issues autonomously, but if it detects that a query requires human intervention, it routes the call to an available municipal agent, also transferring the context (a summary of the conversation).
For citizenship
It never communicates or closes:
Neighbors get answers at any time.
It's not just a responder
It is a smart assistant capable of understanding questions in natural language and responding with up-to-date information from the municipality.
He attends to both General consultations (hours, common procedures) as customized (status of an case file, a pending appointment)
Provides information about municipal services:
local news, events, registration deadlines, etc.
It identifies the citizen (You can request a DNI or other verification data) and offers personalized responses based on your profile (for example, informing you about the status of your pending procedures).
No need for apps or internet on the part of the user:
Even people who are not accustomed to technology can get immediate help.
It allows for simple voice-based operations:
It can register requests, schedule appointments (e.g., for the registry office or the doctor), and provide reference numbers.*
(*) Some functionalities such as scheduling appointments or consulting personal records may require advanced integrations or authentication, implemented in later phases.)
For the ruling team
CivitPhone not only answers calls, but also functions as a Management tool.
Provides a central dashboard where calls received, their transcripts and metrics can be viewed in real time
Queries are classified automatically by topics, areas, and even the sentiment or tone is detected (if people are dissatisfied, confused, etc.)
Identifies recurring problems:
Patterns can be detected (e.g., many calls about public lighting in a certain neighborhood), which serves as an early warning for the City Council.
It allows a hybrid flow between a bot and a human agent:
CivitPhone resolves many issues autonomously, but if it detects that a query requires human intervention, it routes the call to an available municipal agent, also transferring the context (a summary of the conversation).