Artificial intelligence for municipalities, public entities and citizen service departments
In the CivitPhone blog, we analyze how artificial intelligence is transforming citizen engagement and public services. We share real-life cases, guides on voice agents, municipal automation, 010 lines, intelligent telephone service, integrations, security, ENS, GDPR, and AI Act.
15 casos de uso de inteligencia artificial para ayuntamientos que ya pueden aplicarse hoy
Tiempo de lectura: 10 minutos - 07/10/2026
How to prepare the information of a municipality to implement AI in Citizen Service
Reading time: 23 minutes - 27/08/2026
IA Act. Governance is the real challenge of AI in Public Administration
Reading time: 5 minutes - 06/08/2026
AI for customer service: the operational problem that many companies continue to ignore
Reading time: 7 minutes - 11/05/2026
CivitPhone and the City Council of Torrent, awarded in the Sapiens Awards 2026 for their AI-based telephone assistant project
Reading time: 4 minutes - 04/05/2026
Voice AI for municipalities: the new smart hub for citizen service
Reading time: 6 minutes - 18/03/2026
From demo to production: what it means to build a real AI service in the public administration
Reading time: 3 minutes - 14/02/2026