Legal Notice

  • www.civitphone.com

I. GENERAL INFORMATION

In compliance with the information obligation established by Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) of 11 July, the following general information is provided regarding this website:

  • Owner of the website: CIVITPHONE, S.L.
  • NIF: B22954366
  • Registered office: Calle Martín el Humano, 16-2, 46008 Valencia
  • Commercial Registry: Valencia Commercial Registry, Electronic Volume, Electronic Folio, Sheet V-228353, IRUS: 1000457305255
  •  Legal representative: Jordi Gisbert Rodas
  •  Email: info@civitphone.com
  •  Contact phone: 696 821 823
  •  Website: www.civitphone.com

 

II. PURPOSE

CIVITPHONE, S.L. is an intelligent citizen service platform via telephone, designed specifically for municipalities. It allows citizens to resolve queries, manage appointments, or obtain information about municipal services through a natural language voice assistant, available 24 hours a day, 7 days a week.

Through this Website, CIVITPHONE, S.L. provides users with access to information about its services and to the content made available to them.

 

III. Conditions of access and use

Accessing and/or using the Website attributes the status of User, which implies full and unreserved acceptance of the present conditions included in this Legal Notice.

CIVITPHONE, S.L. reserves the right to modify, at any time and without prior notice, the presentation, configuration, contents and conditions of use of the Website.

The User is advised to periodically review this Legal Notice, as it may be subject to modifications.

 

IV. Obligations and responsibilities of the User

The User undertakes to use the Website in a diligent, lawful and in accordance with the current legislation, this Legal Notice, the Privacy Policy and good practice.

In particular, the User undertakes not to:

  • Using the Website for illicit or contrary to applicable regulations purposes.

  • Insert or disseminate content that could damage, disable or overload the Website or prevent its normal operation.

  • Performing acts of unfair competition or deceptive practices.

  • Attempting to access, manipulate, or reverse engineer the technological systems of the Website.

 

V. Intellectual and industrial property

All the contents of the Website, including texts, images, graphics, logos, software, source code, graphic design and other elements, are the property of CIVITPHONE, S.L. or of third parties that have authorized their use, and are protected by the current regulations on intellectual and industrial property.

Access to the Website does not grant the User any exploitation rights over such content.

It is expressly prohibited to:

  • The reproduction, distribution, transformation or public communication of the contents without express authorization.

  • The use of the content for commercial purposes without prior and written consent.

  • The extraction or partial or total reuse of the contents of the Website.

 
 

VI. Exclusion of warranties and liability

CIVITPHONE, S.L. will not be liable for damages of any nature that may arise from:

  • Errors or omissions in the content of the Website.

  • The lack of availability of the Website or the existence of viruses or malicious programs.

  • The misuse of the Website by the User.

  • Third-party content accessible through external links.

CIVITPHONE, S.L. reserves the right to temporarily suspend access to the Website, without prior notice, for maintenance, updating or improvement purposes.

 

VII. Links to third parties

The establishment of links from external websites to the Website must be subject to the express authorization of CIVITPHONE, S.L.

CIVITPHONE, S.L. assumes no responsibility for the content, services or information accessible through external links, nor does it guarantee their availability, accuracy or legality.

 
 

VIII. Protection of personal data

CIVITPHONE, S.L. complies with the current regulations regarding the protection of personal data, in particular with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

The processing of the personal data of users is governed by the provisions of the Privacy Policy, available on the Website.

 

IX. Cookie policy

The Website uses its own and third-party cookies in order to improve the user's browsing experience and offer personalized content.

You can consult detailed information about the use of cookies in the Cookie Policy available on the Website.

 
 

X. Applicable legislation and jurisdiction

This Legal Notice is governed by Spanish law.

For the resolution of any dispute arising from access to or use of the Website, CIVITPHONE, S.L. and the User expressly submit to the Courts and Tribunals of Valencia, waiving any other jurisdiction that may correspond to them.

 
 

Last update: February 2026