Telephony AI for municipalities 24/7
CivitPhone handles calls, resolves queries, performs administrative tasks, and transfers them to the appropriate department using artificial intelligence-powered voice agents.
Request a demo
CivitPhone is the conversational AI platform designed for municipalities.
It allows for providing telephone service to citizens 24 hours a day, 7 days a week, responding to calls naturally, without waiting in queues.
Voice agents with AI for municipalities and public administration
CivitPhone allows municipalities to incorporate voice agents with artificial intelligence to answer citizen calls in a natural, immediate, and available way 24 hours a day.
Natural attention
The citizen explains directly what they need, without menus or complex options.
Consultations and procedures
Resolves queries regarding procedures, schedules, municipal services, taxes, the population register, pre-appointment, or the collection of household items.
Municipal integration
Obtain updated information, make arrangements, and transfer calls without replacing the existing infrastructure.
More efficiency
It reduces waiting times, improves accessibility, and automates repetitive tasks so that municipal staff can focus on what is important.
In addition to answering calls, CivitPhone allows the
automation of citizen service
through integrations with appointments, incidents and other municipal services.
With CivitPhone, any municipality can modernize its 010 line or customer service offices.
More consultations, with less effort
At any time
In any local language
A vocation of service
We democratize quality citizen service
Without waiting
Immediate response:
Eliminates phone queues and reduces the volume of missed calls during peak hours
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AI at the service of the public
It answers frequently asked questions, provides information about procedures, and can even manage appointments, all with natural speech.
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Quick start-up
With initial setup and a pre-trained bot. In a few weeks the service will be up and running
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Analysis panel
Centralized panel for the city hall with detailed statistics and comprehensive analysis of all citizen inquiries
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For the public administration
The data allow identifying citizens' concerns, and mediating efficiency and satisfaction
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Request a demoProject co-financed by the Institut Valencià de Finances within the Valencian Community FEDER 2021-2027 Program
Project co-funded by ENISA
